1. Information We Collect

We collect information to operate effectively, deliver meaningful learning experiences, and comply with legal requirements.

a) Personal Information

We may collect personal details that you voluntarily provide, including but not limited to:

• Full name
• Email address
• Phone number
• Billing and payment information
• City, state, or location details
• Program or membership preferences

This information is collected during:

• Registrations and applications
• Payments and onboarding
• Contact forms or direct communication

b) Usage & Technical Data

When you access our website or platforms, we may automatically collect:

• IP address
• Browser type and device information
• Pages visited, time spent, and interactions
• Cookies and analytics data

This helps us understand how users interact with our site and improve functionality and user experience.

c) Program & Participation Data

If you participate in any First Film Fever program, we may collect:

• Assignments, submissions, scripts, or creative material
• Participation records and activity logs
• Feedback, evaluations, or mentor comments
• Attendance and engagement details

This data is used strictly for:

• Program delivery
• Learning evaluation
• Internal documentation and improvement

d) Communication Data

We may collect records of communication between you and First Film Fever, including:

• Emails
• WhatsApp messages
• SMS or call interactions
• Support or admissions queries

These communications help us provide support, clarify program details, and improve our services.

2. How We Use Your Information

We use your information for legitimate business and operational purposes, including to:

• Process registrations and payments
• Manage enrollments and program delivery
• Communicate important updates and instructions
• Issue invoices, receipts, or certificates (where applicable)
• Provide customer support
• Improve our website, programs, and services
• Comply with legal, tax, and regulatory obligations

We do not use your data for any unlawful or unethical purpose.

3. Payments & Financial Information

All payments on First Film Fever are processed through secure third-party payment gateways such as Razorpay.

• We do not store your card, UPI, or banking details.
• Payment data is handled directly by the gateway under PCI-DSS standards.
• We only receive transaction confirmation and reference details.

4. Data Sharing & Disclosure

We do not sell, rent, or trade your personal data.

We may share limited information only with:

• Payment processors and service providers (for transactions).
• Internal teams managing operations and programs.
• Legal or government authorities, if required by law.

All such sharing is done strictly on a need-to-know basis.

5. Data Security

We take reasonable technical and organizational measures to protect your data against:

• Unauthorized access
• Loss or misuse
• Alteration or disclosure

However, please note that no digital system is completely secure, and we cannot guarantee absolute security.

6. Communication & Consent

By registering with First Film Fever, you consent to receive:

• Emails
• WhatsApp messages
• SMS or phone calls

related to:

• Program updates
• Scheduling
• Payments
• Community or operational communication

You may opt out of non-essential communication at any time.

7. Cookies & Analytics

We may use cookies and third-party analytics tools to:

• Understand site usage
• Improve navigation and performance
• Enhance user experience

You can control cookie preferences through your browser settings.

8. Data Retention

We retain your information only for as long as necessary to:

• Fulfil program and operational requirements
• Comply with legal or tax obligations
• Resolve disputes or enforce agreements

We may anonymize or securely delete data when it is no longer required.

9. Children’s Privacy

First Film Fever services are intended for individuals 18 years and above. We do not knowingly collect personal data from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

Your continued use of our services indicates acceptance of the updated policy.