Effective Date: 1st November 2025
Website: www.firstfilmfever.in
At First Film Fever (FFF), we are committed to offering real-world, hands-on filmmaking experiences through carefully curated cohorts. Due to the nature of our programs—limited seats, live production environments, and advance resource planning—our refund and cancellation policy is structured to be transparent, fair, and compliant with Indian business norms.
By registering or enrolling in any First Film Fever program, you agree to the terms outlined below.
1. Registration Fees
- The registration fee (₹10,000 + applicable GST) is non-refundable under all circumstances.
- The registration fee is paid to block a seat in a limited-capacity cohort and initiate onboarding.
- This fee cannot be transferred to another program, tier, or participant.
2. Program Fees - General Policy
Once a participant pays the program fee (full or balance amount) and their seat is confirmed:
No refunds will be issued for:
- Change of mind
- Personal, professional, or academic conflicts
- Inability to attend or complete the program
- Partial participation or withdrawal
- Disciplinary termination or violation of program rules
This applies to all membership tiers:
- Platinum - Feature Film Making
- Gold - Web Series Making
- Silver - Vertical Filmmaking
- Bronze - Vertical Filmmaking (Limited + Audio)
3. Program Cancellation by First Film Fever
Refunds are applicable only if First Film Fever cancels a program entirely.
In such a case, participants will be eligible for one of the following options, at FFF's discretion:
- A full refund of the program fee (excluding the non-refundable registration fee), OR
- An alternative slot in a future edition of the same or similar program.
Refund Timeline (If Applicable)
- Approved refunds will be processed within 5-7 working days.
- Refunds will be credited to the original mode of payment.
- Applicable GST will be handled as per Indian tax regulations.
4. No Refunds for Schedule Changes or Modifications
First Film Fever reserves the right to:
- Adjust schedules, locations, or formats
- Replace mentors, technicians, or facilitators
- Modify program flow due to production or operational needs
Such changes do not qualify for refunds, as long as the program continues to operate.
5. No-Show or Incomplete Participation
- If a participant does not attend, arrives late, or leaves mid-way, no refund or credit will be provided.
- We do not offer partial refunds for missed days, scenes, sessions, or activities.
6. Deferrals & Transfers
- Deferrals are not guaranteed and are evaluated strictly on a case-by-case basis.
- Seat transfers to another individual are not permitted, unless explicitly approved in writing by First Film Fever.
- Any approved deferral or exception will be communicated only via official email.
7. Payment Errors or Duplicate Transactions
In the event of:
- Accidental duplicate payments
- Technical payment failures
Participants must notify us within 48 hours of the transaction. Such cases will be reviewed, and refunds (if approved) will be processed after verification.
8. Contact for Refund or Payment Queries
For any refund-related communication, please contact:
Subject Line: Refund Request - [Program / Membership Tier]
Please include:
- Full Name
- Registered Email ID
- Phone Number
- Transaction ID / Payment Proof
- Reason for request
9. Final Authority
All decisions regarding refunds, cancellations, deferrals, or exceptions rest solely with First Film Fever.
The management's decision shall be final and binding.
